﻿{"id":298,"date":"2019-07-23T09:20:31","date_gmt":"2019-07-23T13:20:31","guid":{"rendered":"http:\/\/sites.muscogee.k12.ga.us\/sldp\/?page_id=298"},"modified":"2022-06-03T10:38:03","modified_gmt":"2022-06-03T14:38:03","slug":"damage-device-faq","status":"publish","type":"page","link":"https:\/\/sites.muscogee.k12.ga.us\/sldp\/damage-device-faq\/","title":{"rendered":"Damage Device FAQ"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; border_color_all=&#8221;rgba(0,0,0,0)&#8221; border_width_bottom=&#8221;5px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/sites.muscogee.k12.ga.us\/sldp\/wp-content\/uploads\/sites\/110\/2019\/08\/PL-Website-Banner1.png&#8221; align=&#8221;center&#8221; align_tablet=&#8221;center&#8221; align_phone=&#8221;&#8221; align_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#ffc72c&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,3_4&#8243; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;3.27.1&#8243; text_text_color=&#8221;#ffffff&#8221; background_color=&#8221;#012169&#8243; max_width=&#8221;100%&#8221; custom_padding=&#8221;21px|5px|5px|5px||&#8221; border_width_all=&#8221;3px&#8221; global_module=&#8221;304&#8243; saved_tabs=&#8221;all&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: left\"><span style=\"font-size: x-large\"><strong><span style=\"text-decoration: underline\">RESOURCE LINKS<\/span><\/strong><\/span><\/p>\n<p><span style=\"text-decoration: underline\"><a href=\"https:\/\/sites.muscogee.k12.ga.us\/sldp\/\">Overview of Device Program \/ Home<\/a><\/span><\/p>\n<p><span style=\"text-decoration: underline\"><a href=\"https:\/\/sites.muscogee.k12.ga.us\/sldp\/device-care-guidelines\/\">What are my responsibilities as a student to care for these devices?<\/a><\/span><\/p>\n<p><span style=\"text-decoration: underline\"><a href=\"https:\/\/sites.muscogee.k12.ga.us\/sldp\/device-care-guidelines\/\">What are my responsibilities as a parent to care for these devices?<\/a><\/span><\/p>\n<p><span style=\"text-decoration: underline\"><a href=\"https:\/\/sites.muscogee.k12.ga.us\/sldp\/mcsd-and-g-suite\/\">Where do I get more Information about MCSD and Google G Suite for Education?<\/a><\/span><\/p>\n<p><a href=\"https:\/\/sites.muscogee.k12.ga.us\/sldp\/mcsd-onboarding-course\/\"><span style=\"text-decoration: underline\">Are Students going to receive training about the Chromebooks?<\/span><\/a><\/p>\n<p><span style=\"text-decoration: underline\"><a href=\"https:\/\/sites.muscogee.k12.ga.us\/sldp\/adp-warranty\/\">If the Chromebook is accidentally damaged, what do I need to do?<\/a><\/span><\/p>\n<p><a href=\"https:\/\/sites.muscogee.k12.ga.us\/sldp\/intentional-damage\/\"><span style=\"text-decoration: underline\">If the Chromebook is Intentionally Damaged or Loss\/Theft what do I need to do?<\/span><\/a><\/p>\n<p><span style=\"text-decoration: underline\"><a href=\"https:\/\/sites.muscogee.k12.ga.us\/sldp\/technical-support\/\">How is damage repaired and where do I go for assistance?<\/a><\/span><\/p>\n<p><span style=\"text-decoration: underline\"><a href=\"https:\/\/sites.muscogee.k12.ga.us\/sldp\/inspection-security\/\">Are these devices filtered at home and what is the policy on privacy?<\/a><\/span><\/p>\n<p><span style=\"font-size: large\"><strong><span style=\"text-decoration: underline\">OTHER LINKS THAT ARE USEFUL<\/span><\/strong><\/span><\/p>\n<p><a href=\"https:\/\/sites.muscogee.k12.ga.us\/sldp\/adp-warranty\/\"><span style=\"text-decoration: underline\">Accidental Damage Protection Warranty (ADP)<\/span><br \/> <\/a><span style=\"text-decoration: underline\"><a href=\"https:\/\/sites.muscogee.k12.ga.us\/sldp\/intentional-damage\/\">Intentional Damage or Loss\/Theft<br \/> <\/a><\/span><a style=\"font-size: 16px\" href=\"https:\/\/sites.muscogee.k12.ga.us\/sldp\/technical-support\/\"><span style=\"text-decoration: underline\">Technical Support<\/span><br \/> <\/a><span style=\"text-decoration: underline\"><a href=\"https:\/\/sites.muscogee.k12.ga.us\/sldp\/damage-device-faq\/\">Damage Device FAQ<\/a><br \/><\/span><\/p>\n<p><span style=\"text-decoration: underline\"><a href=\"https:\/\/sites.muscogee.k12.ga.us\/sldp\/school-administration\/\">School Administration Recommended Procedures<\/a><\/span><\/p>\n<p><span style=\"text-decoration: underline\"><a href=\"https:\/\/sites.muscogee.k12.ga.us\/sldp\/damage-device-faq\/\">Procedures for accidental and intentional damage<\/a><\/span><\/p>\n<p><span style=\"text-decoration: underline\"><\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1><strong>Damage Device FAQ<\/strong><\/h1>\n<ul>\n<li>How do I make the determination if a device was intentionally or accidentally damaged?\n<ul>\n<li>Report any damage via an Incident IQ ticket with a thorough description of the circumstances leading to the damage. Our vendor will make the determination of accidental vs. intentional damage.<\/li>\n<\/ul>\n<\/li>\n<li>What is the procedure for when a device is accidentally damaged?\n<ul>\n<li>Place a work ticket for the device in Incident IQ with a thorough description of the circumstances leading to the damage.<\/li>\n<li>Assign a loaner device to the student from the reserve cart.<\/li>\n<li>Place the damaged device in a known location for Virtucom with a post-it note that has the Incident IQ ticket number on top of the device.<\/li>\n<li>Virtucom will assess and repair the device.<\/li>\n<li>After repairs are complete, check-in the loaner device and return the original device to the student.<\/li>\n<\/ul>\n<\/li>\n<li>What is the procedure for when a device is intentionally damaged?\n<ul>\n<li>Place a work ticket for the device in Incident IQ requesting a quote for repair.<\/li>\n<li>Follow your building-level procedures for re-issuing a device to a student that intentionally damaged their device.<\/li>\n<li>Provide the quoted repair price to the student and parent. Follow the building procedures for collecting money for lost\/damaged property. Money should be deposited in the Schools Activity Account.<\/li>\n<li>Parents should look in the Infinite Campus Parent Portal to see any fees that have been assessed.<\/li>\n<li>If parent refuses to pay for repairs, follow building-level procedures for non-payment.<\/li>\n<\/ul>\n<\/li>\n<li>What is the procedure for when a device is lost?\n<ul>\n<li>Place a work ticket for the device in Incident IQ that a device is lost.<\/li>\n<li>File a police report with the Muscogee County Police Department.<\/li>\n<li>Attach the police report to the work ticket when available. (Don\u2019t wait for the police report to do the work ticket, it can be added to the ticket at a later date)<\/li>\n<li>Generate a quote from the Virtucom Quick Qoute site for a new Chromebook.\u00a0<span style=\"color: #0c71c3\">\u00a0<a href=\"http:\/\/appserver.virtucom.com\/care%20center\/qqlogin.aspx\" style=\"color: #0c71c3\">http:\/\/appserver.virtucom.com\/care%20center\/qqlogin.aspx<\/a><\/span><\/li>\n<li>Follow your building-level procedures for re-issuing a device to a student.<\/li>\n<li>Parents should look in the Infinite Campus Parent Portal to see any fees that have been assessed.<\/li>\n<li>Provide the quoted device cost to the student and parent. Follow the building procedures for collecting money for lost\/damaged property. Money should be deposited in the Schools Activity Account.<\/li>\n<li>School will order a new device from Vendor using the quote.<\/li>\n<li>School will pay for device with money from the Activity Account.<\/li>\n<\/ul>\n<\/li>\n<li>What is the procedure for when a device is stolen?\n<ul>\n<li>Place a work ticket for the device in Incident IQ that the device was stolen.<\/li>\n<li>File a police report with the Muscogee County Police Department.<\/li>\n<li>Attach the police report to the work ticket when available. (Don\u2019t wait for the police report to do the work ticket, it can be added to the ticket at a later date)<\/li>\n<li>Generate a quote from the Virtucom Quick Qoute site for a new Chromebook.\u00a0<span style=\"color: #0c71c3\">\u00a0<a href=\"http:\/\/appserver.virtucom.com\/care%20center\/qqlogin.aspx\" style=\"color: #0c71c3\">http:\/\/appserver.virtucom.com\/care%20center\/qqlogin.aspx<\/a><\/span><\/li>\n<li>Follow your building-level procedures for re-issuing a device to a student.<\/li>\n<li>Parents should look in the Infinite Campus Parent Portal to see any fees that have been assessed.<\/li>\n<li>Provide the quoted device cost to the student and parent. Follow the building procedures for collecting money for lost\/damaged property. Money should be deposited in the Schools Activity Account.<\/li>\n<li>School will order a new device from Vendor using the quote.<\/li>\n<li>School will pay for device with money from the Activity Account.<\/li>\n<\/ul>\n<\/li>\n<li>What is the procedure for replacing a lost\/stolen\/damaged power adapter?\n<ul>\n<li>Generate a quote from the Virtucom Quick Quote site for a new power adapter.\u00a0<span style=\"color: #0c71c3\"><a href=\"http:\/\/appserver.virtucom.com\/care%20center\/qqlogin.aspx\" style=\"color: #0c71c3\">http:\/\/appserver.virtucom.com\/care%20center\/qqlogin.aspx<\/a><\/span><\/li>\n<li>Follow your building-level procedures for re-issuing a power adapter to a student.<\/li>\n<li>Parents should look in the Infinite Campus Parent Portal to see any fees that have been assessed.<\/li>\n<li>Provide the quoted power adapter cost to the student and parent. Follow the building procedures for collecting money for lost\/damaged property. Money should be deposited in the School Activity Account.<\/li>\n<li>School will order the power adapter from Vendor using the quote.\u00a0<\/li>\n<\/ul>\n<\/li>\n<li>What is the procedure for replacing a lost\/stolen\/damaged carrying case?\n<ul>\n<li>Generate a quote from the Virtucom Quick Quote site\u00a0for a new carrying case.\u00a0\u00a0<span style=\"color: #0c71c3\"><a href=\"http:\/\/appserver.virtucom.com\/care%20center\/qqlogin.aspx\" style=\"color: #0c71c3\">http:\/\/appserver.virtucom.com\/care%20center\/qqlogin.aspx<\/a><\/span><\/li>\n<li>Follow your building-level procedures for re-issuing a carrying case to a student.<\/li>\n<li>School will order the power adapter from Vendor using the quote.<\/li>\n<li>Parents should look in the Infinite Campus Parent Portal to see any fees that have been assessed.<\/li>\n<li>Provide the quoted carrying case cost to the student and parent. Follow the building procedures for collecting money for lost\/damaged property. Money should be deposited in the Schools Activity Account.<\/li>\n<li>School will order the carrying case from Vendor using the quote.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;||6px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong style=\"font-family: Verdana, Helvetica, Arial, Lucida, sans-serif;font-size: 23px\"><\/strong><\/p>\n<p><strong style=\"font-family: Verdana, Helvetica, Arial, Lucida, sans-serif;font-size: 23px\">Our Mission &amp; Vision<\/strong><\/p>\n<p>\u00a0<span style=\"font-size: 16px\">Our mission is to inspire and equip all students to achieve unlimited potential.<\/span><\/p>\n<p>The MCSD is a beacon of educational excellence where all are known, valued, and inspired.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/sites.muscogee.k12.ga.us\/sldp\/wp-content\/uploads\/sites\/110\/2019\/08\/mcsd-logo.png&#8221; _builder_version=&#8221;4.16&#8243; width=&#8221;27%&#8221; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_social_media_follow _builder_version=&#8221;4.16&#8243; text_orientation=&#8221;center&#8221; max_height=&#8221;150px&#8221; custom_margin=&#8221;||2px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_social_media_follow_network social_network=&#8221;facebook&#8221; url=&#8221;https:\/\/www.facebook.com\/muscogeecountyschooldistrict\/&#8221; icon_color=&#8221;#ffffff&#8221; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#012169&#8243; background_enable_color=&#8221;on&#8221; custom_padding=&#8221;||||false|false&#8221; global_colors_info=&#8221;{}&#8221; follow_button=&#8221;off&#8221; url_new_window=&#8221;on&#8221;]facebook[\/et_pb_social_media_follow_network][et_pb_social_media_follow_network social_network=&#8221;twitter&#8221; url=&#8221;https:\/\/twitter.com\/MCSDSchools&#8221; icon_color=&#8221;#ffffff&#8221; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#012169&#8243; background_enable_color=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221; follow_button=&#8221;off&#8221; url_new_window=&#8221;on&#8221;]twitter[\/et_pb_social_media_follow_network][et_pb_social_media_follow_network social_network=&#8221;instagram&#8221; url=&#8221;https:\/\/www.instagram.com\/mcsdschools\/&#8221; icon_color=&#8221;#ffffff&#8221; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#012169&#8243; background_enable_color=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221; follow_button=&#8221;off&#8221; url_new_window=&#8221;on&#8221;]instagram[\/et_pb_social_media_follow_network][et_pb_social_media_follow_network social_network=&#8221;youtube&#8221; url=&#8221;https:\/\/sites.muscogee.k12.ga.us\/pl\/#&#8221; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#012169&#8243; background_enable_color=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221; follow_button=&#8221;off&#8221; url_new_window=&#8221;on&#8221;]youtube[\/et_pb_social_media_follow_network][\/et_pb_social_media_follow][et_pb_text _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: center\">Muscogee County School District<\/p>\n<p style=\"text-align: center\">2960 Macon Road |\u00a0<span>Columbus, GA 31906<\/span><\/p>\n<p style=\"text-align: center\">706-748-2000<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>RESOURCE LINKS Overview of Device Program \/ Home What are my responsibilities as a student to care for these devices? What are my responsibilities as a parent to care for these devices? Where do I get more Information about MCSD and Google G Suite for Education? Are Students going to receive training about the Chromebooks? [&hellip;]<\/p>\n","protected":false},"author":115,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-298","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/sites.muscogee.k12.ga.us\/sldp\/wp-json\/wp\/v2\/pages\/298","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sites.muscogee.k12.ga.us\/sldp\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sites.muscogee.k12.ga.us\/sldp\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sites.muscogee.k12.ga.us\/sldp\/wp-json\/wp\/v2\/users\/115"}],"replies":[{"embeddable":true,"href":"https:\/\/sites.muscogee.k12.ga.us\/sldp\/wp-json\/wp\/v2\/comments?post=298"}],"version-history":[{"count":6,"href":"https:\/\/sites.muscogee.k12.ga.us\/sldp\/wp-json\/wp\/v2\/pages\/298\/revisions"}],"predecessor-version":[{"id":952,"href":"https:\/\/sites.muscogee.k12.ga.us\/sldp\/wp-json\/wp\/v2\/pages\/298\/revisions\/952"}],"wp:attachment":[{"href":"https:\/\/sites.muscogee.k12.ga.us\/sldp\/wp-json\/wp\/v2\/media?parent=298"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}