<\/span><\/p>\n[\/et_pb_text][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n
Technical Support of the Chromebooks<\/h1>\n
For student device repair or technical assistance, refer to the following:<\/strong><\/p>\n\n- A device requiring maintenance will be brought to the Media Center and\/or other area designated by the principal.<\/li>\n<\/ul>\n
\n- Once students report a technology issue, a designated school personnel will complete the Technology Repair Ticket detailing the problem(s). The student will be assigned a loaner device and the asset tag information will be entered in the inventory management system.<\/li>\n<\/ul>\n
\n- Repairs <\/u>covered <\/u><\/strong>by the District\u2010funded ADP<\/u>: All damaged devices will be sent for immediate repair to the ADP provider. If the damage is covered by the MCSD\u2010ADP, it will be repaired and returned to the school. The designated personnel will check in the loaner device and return the repaired device to the student.<\/li>\n
- Repairs <\/u>not covered <\/u><\/strong>by the District\u2010funded ADP<\/u>: If ADP provider determines it is intentional damage and declines coverage of the repair, the device may be repaired at an additional cost. Any damages not covered by the MCSD-ADP or caused intentionally or due to negligence will be reported to the building level administrator. Notification of the damages to the device not covered by the MCSD-ADP will be provided to the student\u2019s parents\/guardians in writing. The student may be subject to disciplinary action for damaged devices.<\/li>\n<\/ul>\n
\n- What is the procedure for when a device is lost?\n
\n- Parent\/Guardian must report device has been lost to the school.<\/li>\n
- School Personnel will: Place a work ticket for the device in Incident IQ stating the device has been lost.<\/li>\n
- School Personnel will: Log onto the Vendor Quick Quote Site requesting a quote for a new device.<\/li>\n
- Follow your building-level procedures for re-issuing a device to a student.<\/li>\n
- Provide the quoted device cost to the student and parent. Follow the building procedures for collecting money for lost\/damaged property. Money should be deposited in the schools activity account.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
\n- What is the procedure for when a device is stolen?\n
\n- Place a work ticket for the device in Incident IQ stating the device is stolen.requesting a quote for a new device.<\/li>\n
- Police report must be submitted to school by parent if device stolen away from school.<\/li>\n
- Police report will be submitted to school by school personnel if device stolen at school using the Muscogee County Schools Police Department.<\/li>\n
- School Personnel will: Log onto the Vendor Quick Quote Site requesting a quote for a new device.<\/li>\n
- Attach the police report to the work ticket when available. (Don\u2019t wait for the police report to do the work ticket, it can be added to the ticket at a later date)<\/li>\n
- Follow your building-level procedures for re-issuing a device to a student.<\/li>\n
- Provide the quoted device cost to the student and parent. Follow the building procedures for collecting money for lost\/damaged property. Money should be deposited in the schools activity account.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ custom_padding=”||6px|||” global_colors_info=”{}”][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n
<\/strong><\/p>\nOur Mission & Vision<\/strong><\/p>\n\u00a0Our mission is to inspire and equip all students to achieve unlimited potential.<\/span><\/p>\nThe MCSD is a beacon of educational excellence where all are known, valued, and inspired.<\/p>\n
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Muscogee County School District<\/p>\n
2960 Macon Road |\u00a0Columbus, GA 31906<\/span><\/p>\n706-748-2000<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"
RESOURCE LINKS Overview of Device Program \/ Home What are my responsibilities as a student to care for these devices? What are my responsibilities as a parent to care for these devices? Where do I get more Information about MCSD and Google G Suite for Education? Are Students going to receive training about the Chromebooks? […]<\/p>\n","protected":false},"author":115,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-295","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/sites.muscogee.k12.ga.us\/sldp\/wp-json\/wp\/v2\/pages\/295","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sites.muscogee.k12.ga.us\/sldp\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sites.muscogee.k12.ga.us\/sldp\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sites.muscogee.k12.ga.us\/sldp\/wp-json\/wp\/v2\/users\/115"}],"replies":[{"embeddable":true,"href":"https:\/\/sites.muscogee.k12.ga.us\/sldp\/wp-json\/wp\/v2\/comments?post=295"}],"version-history":[{"count":6,"href":"https:\/\/sites.muscogee.k12.ga.us\/sldp\/wp-json\/wp\/v2\/pages\/295\/revisions"}],"predecessor-version":[{"id":979,"href":"https:\/\/sites.muscogee.k12.ga.us\/sldp\/wp-json\/wp\/v2\/pages\/295\/revisions\/979"}],"wp:attachment":[{"href":"https:\/\/sites.muscogee.k12.ga.us\/sldp\/wp-json\/wp\/v2\/media?parent=295"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}