Damage Device FAQ

How do I make the determination if a device was intentionally or accidentally damaged?
- Report any damage via an Incident IQ ticket with a thorough description of the circumstances leading to the damage. Our vendor will make the determination of accidental vs. intentional damage.
What is the procedure for when a device is accidentally damaged?
- Place a work ticket for the device in Incident IQ with a thorough description of the circumstances leading to the damage.
- Assign a loaner device to the student from the reserve cart.
- Place the damaged device in a known location for Virtucom with a post-it note that has the Incident IQ ticket number on top of the device.
- Virtucom will assess and repair the device.
- After repairs are complete, check-in the loaner device and return the original device to the student.
What is the procedure for when a device is intentionally damaged?
- Place a work ticket for the device in Incident IQ requesting a quote for repair.
- Follow your building-level procedures for re-issuing a device to a student that intentionally damaged their device.
- Provide the quoted repair price to the student and parent. Follow the building procedures for collecting money for lost/damaged property. Money should be deposited in the Schools Activity Account.
- Parents should look in the Infinite Campus Parent Portal to see any fees that have been assessed.
- If parent refuses to pay for repairs, follow building-level procedures for non-payment.
What is the procedure for when a device is lost?
- Place a work ticket for the device in Incident IQ that a device is lost.
- File a police report with the Muscogee County Police Department.
- Attach the police report to the work ticket when available. (Don’t wait for the police report to do the work ticket, it can be added to the ticket at a later date)
- Generate a quote from the Virtucom Quick Qoute site for a new Chromebook. http://appserver.virtucom.com/care%20center/qqlogin.aspx
- Follow your building-level procedures for re-issuing a device to a student.
- Parents should look in the Infinite Campus Parent Portal to see any fees that have been assessed.
- Provide the quoted device cost to the student and parent. Follow the building procedures for collecting money for lost/damaged property. Money should be deposited in the Schools Activity Account.
- School will order a new device from Vendor using the quote.
- School will pay for device with money from the Activity Account.
What is the procedure for when a device is stolen?
- Place a work ticket for the device in Incident IQ that the device was stolen.
- File a police report with the Muscogee County Police Department.
- Attach the police report to the work ticket when available. (Don’t wait for the police report to do the work ticket, it can be added to the ticket at a later date)
- Generate a quote from the Virtucom Quick Qoute site for a new Chromebook. http://appserver.virtucom.com/care%20center/qqlogin.aspx
- Follow your building-level procedures for re-issuing a device to a student.
- Parents should look in the Infinite Campus Parent Portal to see any fees that have been assessed.
- Provide the quoted device cost to the student and parent. Follow the building procedures for collecting money for lost/damaged property. Money should be deposited in the Schools Activity Account.
- School will order a new device from Vendor using the quote.
- School will pay for device with money from the Activity Account.
What is the procedure for replacing a lost/stolen/damaged power adapter?
- Generate a quote from the Virtucom Quick Quote site for a new power adapter. http://appserver.virtucom.com/care%20center/qqlogin.aspx
- Follow your building-level procedures for re-issuing a power adapter to a student.
- Parents should look in the Infinite Campus Parent Portal to see any fees that have been assessed.
- Provide the quoted power adapter cost to the student and parent. Follow the building procedures for collecting money for lost/damaged property. Money should be deposited in the School Activity Account.
- School will order the power adapter from Vendor using the quote.
What is the procedure for replacing a lost/stolen/damaged carrying case?
- Generate a quote from the Virtucom Quick Quote site for a new carrying case. http://appserver.virtucom.com/care%20center/qqlogin.aspx
- Follow your building-level procedures for re-issuing a carrying case to a student.
- School will order the power adapter from Vendor using the quote.
- Parents should look in the Infinite Campus Parent Portal to see any fees that have been assessed.
- Provide the quoted carrying case cost to the student and parent. Follow the building procedures for collecting money for lost/damaged property. Money should be deposited in the Schools Activity Account.
- School will order the carrying case from Vendor using the quote.

Our Mission & Vision

Our mission is to inspire and equip all students to achieve unlimited potential.

The MCSD is a beacon of educational excellence where all are known, valued, and inspired.

Muscogee County School District

2960 Macon Road | Columbus, GA 31906

706-748-2000